Privacy Policy

Privacy Policy – Pehnav.in
Effective Date: [ 12-9-2025 ]

At Pehnav.in, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit or shop on our website. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information from our users:

a) Personal Information:

  • Name, email address, phone number, billing and shipping addresses.

  • Payment information (processed securely via trusted payment gateways).

b) Non-Personal Information:

  • IP address, browser type, device information, and operating system.

  • Pages visited, time spent on pages, and other usage data for analytics.

c) Cookies & Tracking Technologies:

  • We use cookies and similar technologies to improve website functionality, remember preferences, and enhance user experience.

  • You may choose to disable cookies, but some features of the website may not function properly.

2. How We Use Your Information

Your information is used for the following purposes:

  • Order Processing & Delivery: To ensure your purchases are delivered accurately and on time.

  • Customer Support: To respond to inquiries, resolve issues, and provide assistance.

  • Marketing & Promotions: To send offers, updates, and newsletters (only if you have opted in).

  • Website Improvement: To analyze user behavior, optimize performance, and enhance services.

  • Security & Fraud Prevention: To detect and prevent unauthorized transactions or fraudulent activity.

3. Sharing of Information

We respect your privacy and do not sell your personal information. Information may be shared in the following situations:

  • Service Providers: Payment gateways, courier companies, or other vendors that assist in fulfilling your orders.

  • Legal Requirements: To comply with applicable laws, regulations, or legal processes.

  • Protection of Rights: To protect the rights, property, or safety of Pehnav.in, our users, or others.

4. Data Security

  • We implement industry-standard security measures including encryption, secure servers, and access controls to protect your data.

  • While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Data Retention

  • Personal information is retained only as long as necessary for business purposes or as required by law.

  • After this period, your data is securely deleted or anonymized.

6. User Rights

You have the following rights regarding your personal data:

  • Access and review the personal information we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your personal data where applicable.

  • Opt-out of marketing communications at any time.

To exercise any of these rights, contact us at Contact@pehnav.in.

7. Children’s Privacy

  • Our website is not intended for children under 13 years.

  • We do not knowingly collect personal information from children. If we discover that information from a child has been collected, we will delete it promptly.

8. Third-Party Links

  • Our website may contain links to third-party websites.

  • We are not responsible for the privacy practices or content of these external sites. We encourage users to read the privacy policies of any third-party sites they visit.

9. Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

  • The updated Privacy Policy will be posted on this page with the effective date. We encourage users to review this page periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: Contact@pehnav.in.